At Puff & Fluff we want you to feel confident in the decision of who to trust with your pets. Below you’ll find the most common asked questions. If you still can’t find the answer you’re looking, give us a call!
1. How long does a standard grooming take?
Dog Grooming - (Extra Small and Small Dogs): 3-4 Hours
Dog Grooming - (Medium, Large, and Extra Large Dogs): 4-5 Hours
Dog Bath & Brushes - (Extra Small and Small Dogs): 1-2 Hours
Dog Bath & Brushes - (Medium, Large and Extra Large Dogs): 2-3 Hours
Cat Grooming and Cat Bath & Brushes: 1-3 Hours
All of these times listed above are estimated time frames.
Please note, specialty cuts take additional time verses the standard grooming process. If you bring in multiple dogs for grooming service, it might take more time.
We believe in taking our time to get everything right. We appreciate your patience. We do our very best to get your pet completed as soon as possible as we know you miss them like crazy while they’re away from you!
- If you would like your (Extra Small, Small) pet out within 1-2 hours, you can request an ASAP service for $10. - If you would like your (Medium, Large, Extra Large) pet out within 2-3 hours, you can request an ASAP service for $20.
2. What is included in a full groom?
Grooming Service Includes: shampoo, massage, blow dry, haircut, nails, glands, paw pads shaving, sanitary trim, ear cleaning, and ears plucking.
3. What is included in a bath and brush?
Brush and Bath Includes: shampoo, massage blow dry, nails, glands, and ear cleaning.
4. How are the prices determined?
Pricing is determined per pet and is based on their size, their behavior, and the condition of their fur coat. If you have concerns about your pet’s matting or behavior, please call ahead so we can make accommodations.
We also offer a la carte options that can be added to any grooming service for an additional price. Please see our Pet Grooming page for specific price ranges.
5. What additional services are available?
Our most popular a la carte option is teeth brushing. We also offer nail polish and blow pens that add temporary color to a haircut! To see the full list of options, see our Pet Grooming page.
6. What is parking like?
Parking is free. We share parking with other businesses, including a busy Starbucks. Depending on the time of your visit, the parking lot can be a little cramped. So drop off your pet and enjoy your favorite cup of coffee while you wait!
Parking is free. We share a parking lot with a large grocery store. We even have spots available for you! Since this location is on the second floor, you’ll need to take the stairs or elevator to reach us. If you’d like, one of our friendly staff members can meet you at the curb and bring your dog upstairs!
Parking is free. We share a parking lot with many retailers, but it’s a big parking lot. We have a 10 minute parking sign - for drop off and pick up. Please feel free to use this spot.
7. What is the difference between grooming blades and guard combs?
Great question! Grooming blades are used for shorter haircuts. Guard combs are used for longer trims. The guard combs result in a softer, fluffier appearance. The grooming blades are good for a smooth finish to a haircut. Both options give your pet a fresh haircut.
8. What if I need have a problem and need to speak with the owners?
Puff & Fluff Grooming and Pet Sitting values your business. We want you to be a customer for life. As such, our policy is to be transparent in everything we do. Once you leave the shop, you will receive a follow-up text message asking about your experience with us. If you’re dissatisfied with the service you received, we want to know about it. You can reply to the text message, call the shop or email us to speak with the owner. We will take the time to listen to you and your concerns. And, above all, we strive to make it right. Contact Liz: firstname.lastname@example.org
9. What form of dryers do you use?
We use Velocity dryers, and not hot cage dryers. We have a technician dry dog individually. This method we feel is the safest for your pet. Velocity dryers can be loud but we use “happy hoodies” to cover the pets ears, along with cotton in the ears so they do not hear the noise of the dryer. Each pet looks so cute in their happy hoodies. We do have fans that can be used to dry pets as well.
10. What is your policy on Vaccinations?
All pets coming in for grooming services should be up to date on their vaccinations. We ask that you bring them in at your visit (via the email reminder we send to you).
11. What is your cancellation policy?
We kindly ask that as a courtesy you please give us at least a 24-hour notice. Our policy is that clients who do not show up or cancel less the 24-hour notice may be required to pre-pay for future services.
12. What happens if I am unable pick up my pet on time?
For every pet that is not picked up 30 minutes from closing there will be an additional $15 added to your total from the service. We apologize for the inconvenience this may cause. Thank you for understanding.
13. How should I bring my pets in to Puff & Fluff for grooming?
When bringing your pups to Puff & Fluff for grooming it’s very important to bring them in on a leash with their collar or harness snug on them to avoid them slipping out when coming in.
When bringing your kitties in for grooming needs please make sure they are in their carriers. Also, that their carriers are secure. Cat’s tend to be more comfortable in their carriers when coming in. They may get spooked by another pet or person and could scratch or bite.
14. My dog is aggressive, how do you handle aggressive dogs?
We understand dogs may be scared or stressed when coming in for grooming. We are patient and willing to work with every pet that is brought to us. Some dogs may be aggressive due to them not being used to the grooming experience. It is important that you work at home with them to get them used to being groomed. We can provide you with different options to help your pup with grooming. It’s very crucial that we keep your pet safe and also the safety of the groomer. If after the 3rd visit of your pup being to aggressive Puff & Fluff will then determine if your pup is the right fit for us. Thank you for your understanding.
15. Where are the pets when they are waiting for their spa day?
We have different options for your pet. As each person can make their own decision based on their pet. 1. They can be placed in a kennel. 2. They can hang out with the staff near their stations. 3. You can bring their items and carriers with them, making them feel right at home. Whatever is best for your pet, we do, as you know your pet the very best.
16. How does Puff & Fluff notify me of medical and safety issues that arise?
For the safety of your pet please let Puff & Fluff know of any medical issues that we should be aware of such as prone to ear infections, hot spots, moles, bumps, lumps or anything that will require special attention. If anything is noticed during your pets visit that you are not aware of we will inform you with our “making you aware cards”. If you notice anything after the service of your pet please contact us within 72 hours so we can address the concern in a timely manner within this timeframe.
17. My pets haircut/service is not quite what I expected, can I get it corrected?
Absolutely. We always try our best to achieve the haircut you would like. We want you feeling happy with your pets service and grooming experience. If you notice anything that you are unsatisfied with please let us know within 72 hours. We will correct it free of charge within this timeframe. We will add the changes to the record on file so we know what to do differently the next time.
18. What if I want my ASAP services for my pet(s)?
Examples of why you may want a ASAP service: kennel aggressive, pet is unexperienced with grooming, older pet, medical conditions or the pet or parent is unfamiliar with grooming shop.
We do offer an ASAP service. This allows your pet to be in and out and would not be at the shop very long.
For a grooming service for extra small and small dogs there would be a $10 charge and would get them out under 2 hours.
For a bath and brush service there would be a $5 charge and would get them out under 1 hour.
For a grooming service for medium, large and extra large dogs a $20 charge would be applied and would ensure they are in and out under 3 hours.
For a bath and brush service there would be a $10 fee and would be out within 1-2 hours.
When doing an ASAP service this will ensure your pet will continuously be worked on during their visit.
19. Ok, everything sounds great. How do I get started?
Awesome! We’re so glad you’ve chosen us to be at your service.
- Decide which location is most convenient for you (Arcadia or Uptown).
- Call or text us to set up your appointment (for both grooming and pet sitting services). Arcadia: 602-955-3471 or Uptown: 602-266-5360
- If calling/texting isn’t your thing, you can book online us!
- Show up with your pet.
- Your pet(s) get pampered.
- You go shopping, run errands, see a movie or even take a nap!
- You pick up your squeaky clean and happy pet.
Uptown: 5835 N 16th Street. Suite D and E Phoenix, AZ 85016 | Arcadia: 4730 E Indian School Road #213, Phoenix AZ 85018 | Litchfield: 221 N Litchfield Rd. Goodyear, AZ 85338